These sessions expire hours after the contact has sent their last message and,
It is essential that this telephone number be capable of receiving calls , in addition to not belonging to an interactive answering system . For the integration to work correctly, the phone number you want to connect must not be connected to another WhatsApp account , WhatsApp Business or another integration with another platform. You also have to keep in mind that once you connect your business account with HubSpot, messages will not appear in the WhatsApp application or in its desktop version . Additionally, only new conversations will sync to HubSpot, old conversation history will not sync. How to connect WhatsApp as a channel in HubSpot To start setting up your business WhatsApp account in HubSpot, the first thing you need to do is go to the settings icon located at the top right of the navigation bar.Once here, in the menu on the left of the screen you must click on ToolsInbox A Complete List Of Unit Mobile Number ListInboxes . ScreenshotatWhat to do after connecting WhatsApp with HubSpot Once you have completed the synchronization, WhatsApp will become another extension of HubSpot from which you can have much closer and direct contact with your clients. From HubSpot itself, you will be able to reply to messages as incoming messages will generate a thread in the conversations inbox. after this time, you will not be able to communicate with them through the same channel, but must open a new one.
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Those conversations that are started from a phone number associated with a contact with the phone number or mobile phone number property will automatically be associated with that contact. ScreenshotatWithin the message tray, those that come from WhatsApp will appear with the logo in the upper right. You can reassign conversations from the dropdown menu, as well as automatically assign conversations to different users. You can also see relevant information about the contact who started the conversation, such as interaction level, lifecycle stage, and registrations made. Messages can be replied to on both the desktop version of HubSpot and its mobile app, and can include just like in the native WhatsApp app text, files, stickers, or voice messages.
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