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of the IT leaders we surveyed admit that “no one reallycares” about employee experience, indicating gaps in clear accountability orstrategic direction in this area. This lack of visibility into operationscreates blind spots, for example on the disparity of systems performing similar together. 2. It's Hard to Avoid SilosCompletely, But the Right Tools Can Help The first step to removing barriers isto address the root causes of workplace silos, such as competition betweenteams and lack of communication. We all know what it's like to wander from onesmoky portal to another and scroll through email chains to find answers. Tofoster better communication, it is essential that employees have the tools theyneed to easily and directly connect to HR and IT departments. 3. IT leadersplay an important role in EX buy-in IT leaders understand the role they play inimproving the employee experience. In fact, those we surveyed consider thatthere are many areas for improvement: 86%

of them recognize that their teams are an integral part ofthe development of EX in their Chinese Malaysia Phone Number List  organization, while 85% consider that it wouldbe helpful to implement a single solution that meets the needs of multipledepartments. This will provide IT leaders with in-depth knowledge of thecomplex ecosystem of their business systems and integrations and betterunderstand the impact of introducing new tools or processes. 4. When it comesto EX, sometimes you have to step back to jump better Although some studiessuggest that employee satisfaction could see a sharp decline in 2024, companiesthat act now can ensure positive experiences leading to better results. Theseactions may include a thorough analysis of employee needs, investing in moderntools to

automate routine tasks, and selecting the appropriate toolswith the right functionality based on specific criteria. 5. AI has thepotential to significantly improve EX IT leaders see AI as having significantpotential to improve EX, with 85% recognizing that deploying or developing AI isa top priority for the coming year. For example, AI can be used in EX tools tohandle high volumes of requests (especially when trained on IT and HR issues)without increasing headcount. AI tools can help employees solve problemsthemselves, eliminating the complex networks of intranets and portals thatseparate them from their solutions. To better understand how IT leaders canimprove the employee experience by reducing silos, download the full report forfree below. If